Rebuilding of Outsourcing Industry Slows in the Second Quarter, Triggering Caution for the Second Half of the Year – TPI Index

Aon and Hewitt: The HR Consolidation Wave Continues

Smart Sourcing to Lower Costs and Achieve Greater Efficiency & Productivity in Pharmaceuticals

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Cloud Computing
Cloud computing promises to enable enterprise agility and flexibility that can translate into competitive advantage.

Sourcing Governance
Strong governance is critical to ensuring that your organization realizes all of the expected value from its outsourcing relationships.

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New Point of View: Controlling IT Costs with Mergers, Acquisitions and Divestitures — Ask the Right Questions to Achieve Success
by Gary Emory, Director, TPI

The significance of information technology (IT) within mergers and acquisitions (M&A) events should not be underestimated. While the financial impact of IT may seem small in proportion to the total cost of the event, IT is an essential, highly visible component. This TPI point of view explores six fundamental questions that must be fully considered, including specific steps that should be taken to effectively manage IT to ensure the best possible outcome for any M&A event.

Read the point of view

Asia Pacific Outsourcing Market Slowed Significantly in First Half of 2010

TPI Index shows clients deferred large transactions during first six months of year, but annualized revenue, business process outsourcing activity still growing.

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European Outsourcing Market Slowed by Lacklustre Contracting

2Q10 EMEA TPI Index shows Nordics and France driving region’s performance as activity slows in traditional strongholds of U.K. and Germany.

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2Q10 Global TPI Index

•	Date: July 20, 2010, 11:00 A.M. EDT
•	REPLAY: U.S: +1-800-642-1687 Intl.: +1-706-645-9291 Access Code: 87828471
•	View TPI Index Presentation

2Q10 EMEA TPI Index

•	Date: July 26, 2010, 10:30 A.M. BST
•	EMEA Call Details
•	View TPI Index EMEA Presentation

2Q10 Asia Pacific TPI Index

•	Date: July 28, 2010, 10:00 A.M. India Standard Time, 2.30 P.M. Sydney
•	Asia Pacific Call Details
•	View TPI Index Asia Pacific Presentation

Key Findings from TPI’s New Multi-Sourcing Governance Study

by Cynthia Batty, Global Competency Lead, Service Management, TPI

In May 2010, TPI’s Service Management & Governance experts studied 12 organizations that had either substantial outsourcing activities in place with multiple service providers or that we knew had created an enterprise Outsourcing Center of Excellence (OCoE) to bring structure, competency and oversight to their enterprise multi-sourcing efforts. (An OCoE is an umbrella function that provides guidance and support to business units delivering outsourcing and services in an organization — a kind of “control tower” and centralized reporting function for sourced services.) We wanted to understand whether the trends we had identified in 2007 were continuing and how organizations now view their challenges with the passage of time.

Here are the TPI Top 5 key findings from our recent study:

1.	Companies with more modest enterprise multi-sourcing spend still use an OCoE
2.	All OCoEs include Application Development &Maintenance (ADM) in scope
3.	OCoEs are providing sophisticated management frameworks to their organizations
4.	The surveyed organizations see material value in their OCoE management structure
5.	The reporting structure of OCoEs is volatile

Our multi-sourcing governance study results demonstrate in concrete terms that as companies mature their sourced services management capability, they are able to ensure overall service quality and improvement by building an internal capability and resource to fine-tune this process.

To learn more about this study or to discuss creating a Outsourcing Center of Excellence inside your organization, e-mail Cynthia Batty, Global Competency Lead, Service Management, TPI, or phone her at +1 201 978 0542.

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