Success Stories
Global Consumer Products Company
"TPI has been a valued strategic adviser since 2001. Their industry knowledge, technical expertise and business acumen have been key drivers in our successful efforts to build a multi-billion dollar portfolio of IT and business process sourcing partnerships."
Objectives
- Major, global consumer company sought comprehensive business process outsourcing contract
• The company sought to award all of the in-scope work to a single service provider.
Scope
- Original scope included information technology outsourcing, facilities management outsourcing, consumer relations and HR services
- U.S. indirect spend of ~ US$56 million annually
- Savings of more than US$440 million over ten years
- HR in-scope work to be delivered by three service locations
- Work performed at the locations and supporting applications
Results
- Global contract signed in early September 2003 in an unprecedented HR outsourcing deal
- Created a realistic but aggressive base with future savings
- Helped the client monetize the assets - three service centers
- Created resource units to adjust pricing to deal with future volume changes
- Significant savings as a result of the TPI walkthrough process
- Added incremental specificity to the statement of work
- Developed meaningful service levels and incentives
- Outsourced separately to different service providers
