UK Public Sector

Introduction

TPI provides objective advice on all aspects of the Strategic Sourcing of IS/IT services and of people and technology intensive work processes. We have advised on over £200bn of outsourcing transactions around the world.

We use our global experience, data, methods and market insights to help our clients achieve their sourcing goals. Our clients include many of the world’s largest and most ambitious organisations. We operate globally, with offices in North America, Europe, Japan, India, China and Australia.

TPI has an established track record in advising government organisations in North America, Europe and Australia. In the UK we have worked with a number of major departments and we are now, as a member of The Moorhouse Consortium, able to provide services to the Public Sector through the Buying Solutions Management Consultancy & Accounting Services Framework. We bring a proven approach to sourcing, shared services optimisation and outsourcing.


Typical Client Challenges and Our Response

TPI Public Sector Services
Typical Client Challenge Our Response
  • How do we design the right combination of internal service provision, shared services, frameworks, market based services and outsourcing to deliver our organisation’s outcomes, reduce cost and foster innovation?
  • Which service providers are most likely to be able to deliver what we need and what will we need to pay?
  • How many contracts should we let and how do we manage risk effectively?
  • What should we be doing about the G-Cloud and other market based services?
  • How should we contract for services now so that we can take advantage of the coming changes?
 Sourcing Strategy and Assessment supported by our market insights and Mark to Market Service, that draws on our extensive database of recent outsourcing contracts.
  • It’s time to renew our current contract and we don’t want to repeat the last ten years. What could we do differently?
  • Can we construct shorter contracts that give us greater flexibility and a lot more transparency?
  • If we do that, how will we integrate multiple service providers?
 Renewal Advisory Services supported by our extensive library of sourcing documentation, tools and processes
  • What is the best sourcing approach and how do we conduct the procurement process?
  • How strong is the business case?
  • Should we use a competitive dialogue? How many rounds of dialogue will we need and what criteria should we use to select the winner?
  • We need help in negotiating with the service providers; can TPI support me?
  • Does the proposed deal make sense? What could we do to improve it before we sign the contract?
 Sourcing Advisory Services based on our global experience and tailored for the EU Procurement rules and UK Public Sector environment
  • What happens once the contract is live; how do we avoid value leaking away?
  • How will we ensure that service providers collaborate on our behalf rather than competing to increase their own share of our budget?
  • What contract management organisation do we need in place and are there tools and services to help us manage the service provider?
 Service Management and Governance Advice and also Governance Services where TPI takes on the management of aspects of an outsourcing contract on behalf of the client

Our Areas of Functional Expertise

Functional Expertise
Business Process IS/IT
Finance & Accounting
HR
Financial Processes
Contact Centre Services
Procurement 		Applications Development & Maintenance (ADM)
IT Infrastructure:
Service Desk
End User Computing
Mainframes and Servers
Cloud Based Computing
Network Services

Our Approach

We field small teams embedded within the client organisation providing advice, guidance and training. We draw on the methods, tools and data built up over more than 800 sourcing transactions to help our clients move forward with confidence. Our wide range of documentation reduces the time spent in creating the material needed for a successful sourcing process. When you engage TPI you get access to the expertise of our entire organisation, with its ability to provide rapid answers to new questions or challenges.

Alternatively, we can provide more limited support based on our methods and tools, coupled with advice at critical points in the process.


Strategic Sourcing

We provide advice and services through the entire sourcing life-cycle from strategy to renewal.

Strategic Sourcing of IS/IT and Technology Intensive Processes
Design Implement Deliver
  • Understanding organisational objectives and drivers for change
  • Assessing current performance, cost structure and potential to improve against the capabilities of external service providers
  • Structuring the appropriate combination of internal transformation, shared services, contract renegotiation and competitive tendering
  • Building a rigorous business case that supports the sourcing programme
  • Creating the sourcing strategy
  • Defining the statement of work required and the optimum combination of SLA’s, pricing approach and commercial terms
  • Planning the procurement process, structuring effective dialogues and designing the evaluation approach
  • Selecting the right service providers in a fair and rigorous procurement process
  • Ensuring an effective contract negotiation
  • Validating the financial case
  • Ensuring an effective due diligence process
  • Supporting the transition to the new sourcing arrangement
  • Designing and establishing the service management and governance arrangements
  • Ensuring the efforts of multiple service providers are coordinated and controlled effectively and that the right behaviours are observed.
  • Supporting clients experiencing difficulties or needing to change direction during the life of a contract.

Service Provider Management

Knowing that this is the area where most value can be won or lost, TPI can support your service provider management activities in a number of ways:

  • advice and guidance on establishing an effective contract management function with all the necessary processes and systems
  • as an outsourced service using our own remote back office team
  • through a software solution delivered as a service so that you can have the benefit of our toolset for your own team.

You can read more about our Governance Services offering here.


Why TPI

Why TPI?
Global Experience ― The major service providers to the UK Public Sector operate globally. We deal with them constantly in a range of situations and environments. We use this experience to help our clients achieve their objectives when constructing their sourcing arrangements. Also, through our work around the world we bring an international perspective on public sector sourcing.
Data and knowledge ― Our extensive research and experience provides you with deep insight into service provider capabilities, pricing approaches, client profiles, rate structures and appetite for risk. In addition, we maintain a regular dialogue with service providers to stay informed on their latest offerings and business directions.
Value for Money – Our small teams of experienced advisors equipped with our proven methods, tools and data are far more productive than larger teams with less specialist sourcing experience. We work closely with our clients to transfer skills and expertise throughout our engagement.
Fielding the “A Team” ― Service Providers build strong teams to win new business . We understand what motivates them, how they construct their solutions and how they approach winning new business and then delivering services. By working with TPI you ensure that you have an “A” team to look after your interests and help you achieve and sustain the benefits promised by the service provider.
Experience and the Ability to Handle Scale – Since our inception in 1989, TPI has advised on many of the largest and most complex outsourcing transactions. We have distilled the experience gained over time into our tools and methods, which we continuously update to reflect changing conditions.

How To Engage With TPI

TPI is a member of the Moorhouse Consortium, which has been awarded a place on the Buying Solutions Management Consultancy & Accounting Services Framework Agreement.

We are also a supplier on the MoD Multi-Participant Framework Agreement for Technical Support (FATS/3).


The Moorhouse Consortium
Moorhouse Consortium
Moorhouse and its partners – the Moorhouse Consortium - are directly accessible through the Buying Solutions Management Consultancy & Accounting Services Framework Agreement. This provides public sector organisations with a procurement channel offering quick access to services, no financial limits, competitive pricing and many other benefits.

To learn more about the Buying Solutions MC&AS Framework, click here.


For more information, contact:

Danny Jones
Partner, Public Sector, EMEA, TPI
danny.jones@tpi.net