Operational Assessments

A TPI Operational Assessment is the essential first step in understanding the full realm of what’s possible. Unlike traditional benchmarks, it provides actionable recommendations across a range of critical service delivery criteria. Regardless of the current delivery context, a TPI assessment considers the essential factors of service delivery management: the processes through which the relationships between supply and demand are governed across the enterprise.

The assessment intensely analyses how your current operation is functioning and identifies strengths and key deficiencies that need to be addressed. Everything is expressed within the context of your operational needs relative to alternative delivery models. Using the industry’s deepest source of relevant cost comparisons and service-delivery best practices as central points of comparison, we frame the qualitative differences unique to each organization against standardized models most commonly employed through outsourcing.

The assessment includes more than ten operational areas of your business, such as process, people, infrastructure and metrics, and the results are presented in a high-level executive format as well as in summary with specific details and examples. The assessment graphically depicts gaps and shortfalls, which you can use immediately to prioritize and initiate improvement activities.

With a TPI Operational Assessment in hand, your executives are equipped to seek additional investments or to pursue cost and quality improvements through strategic change initiatives.

For more information, contact:

assessment@tpi.net